FAQ's

What shipping services do you offer? 

We offer Free Shipping for domestic orders, however this is a non-trackable service and if you would like to receive updates on your order we would recommend checking out with Express Delivery or Standard Tracked Delivery. 

How long will my order take to arrive?

Domestic orders are dispatched within 1-2 business days, and international orders are dispatched within 2-4 business days. Domestic orders will take between 3-5 business days for standard delivery, and 1-2 business days express. Please note, standard deliveries to Western Australia can take between 6-10 business days. International orders will arrive within 6-10 business days from when the order is dispatched. Please note, International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

 I want to return my item, who do I contact? 

Please contact customercare@solisandmare.com if you would like to arrange a return. Our lovely customer service team will be in touch with instructions for returns/exchanges. Please note, only full priced unused items with tags will be accepted. Sale items will only be accepted if the item is faulty.